Help with playing our videos

Some of the videos will require you to install 'Flash Media Player' these videos will include some of the dressage test videos, includng the circles and free walk video etc. To install 'Flash Media Player' (It's free) please follow the link below and follow the on-screen instructions;

http://get.adobe.com/amp/

For the more recent videos - including Lucy Henson Training videos, you will need to install 'Microsoft Media Player' which we will be using on all our new videos. You can follow the help instructions below.

I don't see the video - just a blank box with a cross in the middle
This is because you do not have Microsoft Media Player, you need this to play the videos. You can download the latest version of Microsoft media player (it's free of charge) from the microsoft website www.microsoft.com. The following link should take you to the download part of microsoft's web site.

Click Here To Download Media Player
http://www.microsoft.com

Follow the on-screen instructions carefully and you should soon be able to enjoy all of our latest video content.

With the new video format we are using for 2007 you should no longer need to download any extra software. The videos should simply play from your normal browser. However, in some cases videos may be excluded from playing by the security settings on your computer.

Streaming video appears choppy - stopping and starting
If your video playback keeps stopping and starting you should first consider your connection speed.
If you have a dial-up connection, the videos will not play as smooth as they would with a broadband connection.

The speed of your internet connection will also vary according to the time of day and the amount of connections on your internet network.

Close other programs
Sometimes other programs or processes may interfere with the video play back. Try shutting down all running programs in the task list, and reconnecting to your web page. Do not restart the computer during the process or else you will have to start from scratch.

1. Hold down the Ctrl and Alt keys on the keyboard, and then press the Delete key.
Windows 2000/XP/Vista: Click Task Manager and click the Applications tab.
2. From that list of programs, it is only necessary to keep running Explorer, Systray and RunDll, if they appear.
3. Highlight the first program in the list that isn't any of the necessary items above and click End Task. This will return you to the desktop.
4. Another window may appear, saying 'This program is not responding', click End Task.
5. Repeat the same steps to close the programs until only Explorer and Systray (and RunDll if present) remain in the list. Remember to leave your anti virus and firewall software running also.

Note: If you are unsure what applications are required by your computer, please contact your computer manufacturer.

Delete cookies
A computer cookie is a small text file which contains a unique ID tag, placed on your computer by a website. The website saves a file with a matching ID tag. In this file various information can be stored, from pages visited on the site, to information voluntarily given to the site. These cookies can get corrupted and cause returning to visited websites, to not work correctly. By removing the cookies, you'll be removing these possibly corrupted tags.

To delete browser cookies:
1. On the Windows Start menu, go to Settings, then click Control Panel.
For Windows XP/Vista - click Start, then select Control Panel.
2. Double-click the Internet Options (or Internet) icon.
3. Click Delete Cookies....
Windows Vista users: Click Delete ... then click Delete Cookies....
4. Click the OK or Close button.
5. Click the OK button.

Delete temporary internet files
When you browse the web, graphics and text are downloaded to your computer. These files are known as Temporary Internet Files and are stored in the browser cache. Eventually these files may become damaged and cause pages to load incorrectly, or they may just build up and need to be cleared out. Depending on the number of stored files, clearing the cache may take a few minutes.

To delete the temporary internet files:

Windows XP and below:
1. On the Windows Start menu, go to Settings, then click Control Panel.
For Windows XP - click Start, then select Control Panel. In the Control Panel, ensure that the classic view is selected (by clicking Switch to classic view on the top left hand corner).
2. Double-click Internet Options (or Internet).
3. In the 'Temporary Internet Files' section, click Delete Files..., then click OK.
4. Click Clear History, then click Yes.

Windows Vista:
1. Click Start, then Control Panel.
2. Double-click the Internet Options icon.
3. In the 'Browsing History' section, click Delete...
4. Click Delete files... and Delete history....
5. Click Close and then click OK.

Determine which media player is having problems and reinstall
One or more components of the media player you are using may not be working properly or may be damaged. Uninstalling and reinstalling the media player can often solve video problems.

Help (other)

At the beginning of 2008 we totally redesigned the site, and if you're a long standing member many things will be seem different.

No Member's Login
You do not need to login in anymore to see the bulk of the site, the report's pages and feature pages are all available without logging in, But these are simply summary pages providing links to the actual features on the site. What is different is that you will only need to login (once per session), when you want to view a particular detailed part of the site, i.e a particular event report, more detail on the feature's page or to watch a video.

Report Page coming soon ..
Sometimes the reports take a little longer to go up than normal, this is because it has been delayed by waiting for photos etc. Please try again later, or if you see a report that has been delayed more than a few days, please ensure you have refreshed your browser (press F5), or contact us if the report still does not appear.

If you need to contact us, please use our feedback page.